The virtual tellers were developed by DeepBrain AI, an AI solution company, using deep learning and voice and video synthesis technologies.
They appear on digital kiosks and interactive screens in Shinhan branches. Based on footage of five actual Shinhan employees, they are capable of greeting, smiling and making various other gestures.
"The AI bank clerks developed in collaboration with Shinhan will assist customers with their financial activities," said DeepBrain AI CEO Jang Se-young in a press release. "We will strengthen our cooperation with Shinhan to apply various AI technologies in the financial industry."
