The award was presented during a ceremony held on July 2 at Lotte Hotel Seoul, marking the 12th consecutive year that HD Hyundai Oilbank has achieved this top ranking in the gas station sector.
The Korea Service Quality Index (KS-SQI) is a service quality evaluation model jointly developed by the Korea Standards Association and the Business Research Institute of Seoul National University, reflecting the characteristics of the domestic service industry and consumers. It assesses service levels experienced by actual customers across eight categories: accuracy, professionalism, authenticity, friendliness, proactivity, convenience, appearance, and social value orientation.
HD Hyundai Oilbank has adapted to changes in the energy distribution environment, including the rise of digital channels and the expansion of self-service gas stations, by innovating its digital platforms and enhancing the quality of on-site services. This has allowed the company to maintain consistent service quality across all customer touchpoints, both online and offline, and provide a differentiated refueling experience that has garnered high praise.
A representative from HD Hyundai Oilbank stated, "This award is a result of the unwavering support and trust from our customers over the past 12 years. We will continue to strengthen the quality of our digital channels, including Car&, and on-site services to provide a unique refueling experience."
Meanwhile, the refining industry is transforming gas stations into multifunctional spaces that offer vehicle management and convenience services in response to the rise of electric vehicles and changing consumer behaviors. HD Hyundai Oilbank is also expanding vehicle management services, such as fuel reservations, memberships, and car washes, centered around its mobile app, Car&.
* This article has been translated by AI.
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