Coway has achieved four awards in the 2026 National Customer Satisfaction Index (NCSI) survey, ranking first in water purifiers, mattress beds, healthcare massage appliances, and rental care services.
Coway announced that it received the highest scores in four categories in the NCSI survey conducted by the Korea Productivity Center. The NCSI is an index that evaluates customer satisfaction based on actual use of products and services.
In the water purifier category, Coway secured the top position for the third consecutive year, led by its Icon Ice Water Purifier series. The company operates a lineup of five ice water purifiers, including Mini, Standard, Max, Original, and RO, expanding its product range to meet diverse consumer preferences and usage environments.
In the mattress and healthcare massage appliance categories, the Sleep & Healing Care brand Birex received high marks. The introduction of sleep tech products that combine sleep and relaxation, such as massage mattress beds, stretching motion beds, and the furniture-style massage chair Pebble Chair 2, contributed to customer satisfaction.
The rental care services category was positively evaluated for enhanced hygiene management and customer convenience services. Coway offers free coordinator visits for self-management customers and a service manager arrival notification service.
Recently, Coway has focused on expanding its product range beyond water purifiers to include Birex's sleep and healing care and environmental appliances, aiming to broaden customer engagement.
Seo Jang-won, CEO of Coway, stated, "The four awards from NCSI reflect the recognition of our customer-centric values and innovative technology. We will continue to introduce products and services that create a healthy and convenient daily life."
* This article has been translated by AI.
Copyright ⓒ Aju Press All rights reserved.