Kim Young-ho, CEO of Samsung Electronics Service, has been awarded the Customer Satisfaction Award at the 2026 Korea Management Awards for the second consecutive year. His recognition comes as a result of expanding services that enhance customer convenience, including a nationwide appointment system for service centers and AI-based remote diagnostics.
Samsung Electronics Service announced on September 17 that Kim was selected for the Customer Satisfaction Award in the CEO category at the 2026 Korea Management Awards, organized by the Korea Institute for Industrial Policy Studies.
Since April, Samsung has implemented an appointment service at all service centers nationwide, allowing customers to schedule product inspections for their mobile phones and tablets at their preferred times. This service was initially piloted at select centers in September of last year before being rolled out across the country.
The company is also enhancing its AI-based remote service. Through SmartThings, engineers can check product conditions and address some issues remotely without needing to visit in person. For customers in remote islands and mountainous areas, mobile service center vehicles are regularly deployed.
This year, Samsung Electronics Service achieved first place for three consecutive years in the National Customer Satisfaction Index (NCSI) for electronic product after-sales service and also ranked first in three categories of the Korean Service Quality Index (KS-SQI) for home appliances, mobile phones, and computers.
In disaster situations, the company deploys service personnel to assist. When wildfires or flooding occur, special service teams are sent to the affected areas to provide free inspections and repairs for damaged appliances. In August, a special service team was dispatched to assist with the heavy rainfall damage in the Gyeongnam region.
Kim Young-ho stated, "Winning the Customer Satisfaction Award at the Korea Management Awards for two consecutive years is a result of all employees practicing our 'customer first' philosophy. We will continue to strive to provide services that satisfy our customers."
* This article has been translated by AI.
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