Kyobo Securities announced that it held its fourth quarter 'Financial Consumer Protection Day' on October 27 to promote consumer rights and establish a consumer-centric management culture.
The company conducts 'Financial Consumer Protection Day' every quarter for all employees, focusing on education and inspection activities aimed at preventing financial accidents and enhancing consumer protection capabilities.
This quarter's activities emphasized protecting the rights of elderly financial consumers, preventing financial fraud such as voice phishing and smishing, and implementing consumer-centric management (CCM) initiatives.
In particular, the company focused on practical activities by broadcasting training videos on preventing incomplete sales through internal channels and conducting self-inspections using a checklist to prevent complaints at branches nationwide.
Kim Cheol-woo, head of the Consumer Protection Division at Kyobo Securities, stated, "Protecting financial consumers is not a one-time activity but a core value that all employees must practice in their daily work. We will continue to create a financial environment where customers can transact with confidence through proactive risk management and systematic training."
Meanwhile, Kyobo Securities is continuously enhancing its customer-centric management system with the goal of re-certifying its consumer-centric management (CCM) in 2027, through the operation of practical councils, monitoring the complete sales process, and integrating management of voice of the customer (VOC).
* This article has been translated by AI.
Copyright ⓒ Aju Press All rights reserved.