KB Kookmin Bank announced on October 31 that it has launched a 'mobile video sign language counseling' service to enhance financial accessibility for hearing-impaired customers.
This new service expands the existing sign language counseling, which was previously available only through dedicated video phones, to a mobile app. Hearing-impaired customers can now receive real-time sign language counseling using just their smartphones, without the need for additional devices.
Customers can access mobile video sign language counseling through the KB Star Banking app, allowing them to communicate with counseling staff via video for financial inquiries. This integration into the commonly used banking app improves accessibility and convenience.
The bank will continue to operate the existing sign language counseling via dedicated video phones to provide customers with options based on their preferred counseling method.
A KB Kookmin Bank representative stated, "We have established this service to create an environment where everyone can conveniently access financial services. We will continue to expand financial services that reflect the diverse characteristics of financially vulnerable groups to practice inclusive finance."
* This article has been translated by AI.
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