KT has announced that it will stop new subscriptions for 3G devices and LTE devices that do not support HD Voice, effective November 2. This decision comes approximately three months after SK Telecom (SKT) revealed its own plans to discontinue new 3G subscriptions.
KT has been a pioneer in 3G services since its commercialization in 2003, launching the 3G brand 'SHOW' in 2007. However, as the telecommunications landscape rapidly shifts towards LTE and 5G, the use of 3G has steadily declined.
To facilitate a smooth transition for existing customers to LTE and 5G, KT has developed various support programs.
Customers currently using 3G devices or LTE devices without HD Voice can take advantage of device replacement and rate support programs. Eligible customers can choose from three compensation options, including free device replacements, upgrade points, and rate discounts.
Specifically, those opting for a free device replacement can select one of three designated LTE or 5G devices at no cost and receive a monthly discount of 12,000 won for 24 months. Customers who purchase a device will receive upgrade points of 150,000 won for mobile phones and 75,000 won for smart devices, along with monthly discounts of 12,000 won and 6,000 won, respectively, for 24 months. If customers choose the rate discount option, they can receive monthly discounts of 14,000 won for mobile phones and 7,000 won for smart devices for 24 months.
Customers switching to other carriers will also receive a termination support payment of 40,000 won for mobile lines and 20,000 won for smart devices. Additionally, any penalties incurred during the transition or cancellation will be waived.
KT plans to inform customers about the new subscription cessation schedule, transition and termination support programs, and application procedures through various channels, including text messages (MMS), the KT website, and the app. Special guidance will be provided for elderly customers.
Kim Young-gul, head of KT's Customer Business Division, stated, "We will carefully support our 3G customers to minimize inconvenience and allow them to make choices that suit their situations. We will continue to enhance our network and service quality to provide more stable and convenient communication services."
* This article has been translated by AI.
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