Naver Pay said its payment service was restored about 3 hours and 30 minutes after an outage disrupted transactions. The company said it does not believe the problem was caused by an external factor such as hacking, but added that it is still investigating the exact cause.
Naver Pay said an error occurred in its payment system at about 12 p.m. on the 19th and that it completed an emergency restoration at about 3:30 p.m.
The outage temporarily halted services including checking and using points for payment on order forms, viewing payment and event history, using points and money for in-person payments, and Pay Money Card payments.
A Naver Pay official said the disruption was not believed to be linked to external intrusion or hacking and was presumed to have stemmed from an internal issue, adding that the company was still confirming the circumstances behind the incident.
* This article has been translated by AI.
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